Lorraine Rutter - Consultant
- ESOS Auditor
- Lead Auditor – ISO 9001
- Internal Auditor – ISO 14001 & OHSAS 18001
- ISO 50001 Energy Management Systems implementation
- Quality management
- Change management
- Risk management
- Process improvement
- Business continuity planning
- Customer satisfaction surveys
- Data analysis
- Lean Six Sigma - Yellow Belt
- Excellent organisational skills
Lorraine Rutter has in excess of 20 years’ experience of quality management and business improvement in the energy and facilities management environments.
During her time at MITIE and Dalkia Lorraine developed and implemented integrated business management systems to include requirements for ISO 9001, ISO 14001 and OHSAS 18001 and maintained continued certification for all three standards.
Lorraine now works with JRP customers undertaking ISO 50001 gap analysis and implementing energy management systems compliant with ISO 50001.
Business continuity and risk management have more recently become increasingly topical and compliment the interests of effective quality management.
A particular interest of Lorraine’s is customer satisfaction measurement and she has conducted many surveys to include internal and external customers. This activity makes good use of her data analysis and Lean Six Sigma skills.
Excellent project management ability has been applied throughout the last 20+ years and includes projects, such as the development and implementation of quality systems within facilities and industrial utilities environments, of documented management systems, an audit management system, customer satisfaction surveys and the development and delivery of Internal Auditor, Business Continuity and Customer Care training programmes.