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Lack of skills affects perception of outsourcing

Posted on 11 April 2013.

Lack of skills affects perception of outsourcing

A failure to invest in skills is putting a brake on obtaining the full value from outsourcing, according to a study.

According to the report from global analyst HfS Research, buyers and providers of outsourcing need to increase their focus on developing talent if they want to achieve sustainable value from outsourcing beyond cost reduction.

Is Good Enough Really Good Enough? The Great Talent Paradox in Outsourcing  surveyed 282 enterprises and found the two most important strategic skills in need of more development are: defining business objectives beyond cost reduction and efficiency (83 per cent regarded this as important or critical) and influencing executives (77 per cent).

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