FM outsourcing

£300m cumulative cost savings and a customer satisfaction rating improvement from 43% to 91%

Summary

This is a global business providing power systems for use on land, at sea and in the air.

JRP Solutions provided various facilities management for this organisation over a number of years:

• Scoping of bundled services to be outsourced across UK sites
• FM Market assessment
• FM prospective partner identification and evaluation
• Tender development
• Bid analysis and partner selection
• Negotiation of FM contract and assessment, evaluation and selection process for FM at all European sites
• Negotiated a performance based contract with KPI’s negotiated to meet specific business needs
• Annual audit of FM partner’s performance
• Continued development of FM partnership
• Widely regarded as being a World Class example of FM outsourcing

Results

The services provided resulted in significant benefits including:

• £300m cumulative cost savings
• Customer satisfaction rating improvement from 43% to 91%
• 15% reduction in pan European FM costs
• Complete contractual flexibility to ensure changing business needs are always met

“Leading edge contracts following a comprehensive strategy have delivered cost and quality benefits resulting in a leading World Class FM outsourcing solution.” – Jes Rutter, MD, JRP Solutions

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